Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. Shipment received with visible damages must be reported to Newegg Customer Service within 72 hours of the order delivery date. Restocking fee with our defined restocking fee rate will be charged and deducted from the refund on all the returns except for the return with the reason of Defective/DOA. In the event an item is sold without shipping charge, amount of sale will be refunded. Order shipping charge is the cost of us sending the product to you and will not be refunded unless for the return with the reason of Defective/DOA. A return must be requested within thirty (30) calendar days of the invoice date.

To find out detail return instructions or how to contact Newegg Customer Service, please visit Newegg online Customer Service Page. Please follow instruction online via your Newegg account order history, contact Newegg Customer Service, or OBD Marketplace for any questions related to Global order returns. All returns on our Newegg Global orders are handled by Newegg or OBD Marketplace if local return address is available through Newegg return portal. o Original UPC/serial# intact on product and on retail package (Proof of Purchase) o Original retail packaging is required with return when retail package contains product label with (Proof of Purchase) o Return must be requested on Newegg Return Portal with the correct Newegg order# and product Additional Return Requirements and Policy for Newegg Global Marketplace Orders: 1. All returns must include the following or it will be rejected and returned back to you at your cost: o Product purchased from OBD Marketplace on Newegg o Original Condition, no physical damage (exclude damages sustained during transportation which must be reported to Newegg Customer Service within 72 hours of order delivery) o All accessories included in the original product retail packaging, includes but not limited to manuals, warranty registration card, etc.D&ZTECH Return Policies for Newegg Global Marketplace

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